We have had a Brabantia 30l flip top bin for about 8 years, and a few weeks ago, a tab of plastic broke off, meaning the lid no longer stayed closed. The other half had read somewhere that Brabantia bins had a good customer service department, so she emailed, and received a post tag to send it back to them. The other day a replacement arrived, slightly redesigned (the plastic tab is much stronger!), free of charge.
So, an 8 year old bin, still having parts replaced under guarantee, with no questions asked. Now that IS good customer service, but given the high price of these bins, I guess you get what you pay for.
Well done Brabantia.